Restrooms & Fencing
2701 Hartlee Field Rd.
Denton, TX 76208
Email: [email protected]
© Copyright 2023 –5 Star Event Rentals. Website Design by Compete Now.
Will you deliver and pick up the rental items?
Standard Delivery | Pick Up Service:
Our standard delivery/pick up service is Monday through Friday from 8am to 5pm. Fee is calculated by the number or miles you are from our location.
After Hours | Before Hours Delivery Service:
After hours and before hours delivery and pick up is available for an additional fee. After Hours fee apply to any delivery/pickup outside our normal business hours. Please contact our office for pricing.
Guaranteed Time Frame… Specified Delivery | Pick Up:
Deliveries and Pickups can be scheduled for our specified delivery service and will guarantee delivery/pickup within a window of your choice between 8am to 5pm. This service must be arranged prior to delivery/pick up day and can be limited by the number of specified time requests we receive for a given day. Charges vary based on length of delivery window and time of day. Please contact our office for pricing.
Do I have the option to pick up and return rental items to your office?
Our Customer Pick Up and Return warehouse is conveniently located in 2701 Hartlee Field Rd, Denton, Texas. Will call orders may be picked up and returned Monday through Friday during the hours of 9:00 am -4:00 pm.
What do I need to do before the items are picked up or returned to you?
All china, silver, utensils, etc., should be rinsed free of food and re-packed in the same containers as delivered. Linens should be dry and placed in provided laundry bags. Tables and chairs should be taken down and stacked and ready for pickup. All items should be assembled in a single location, ready for pickup. Items not meeting these conditions are subject to additional fees.
Will you set up and take down the rental items?
Tents, pipe and drape, and stages have setup and take down fees within their rental price as we prefer to set up and take down those items. Tables and chairs are optional. Setup and takedown service is available with arrangements made prior to delivery or pick up.
Chair Setup: $0.50 per chair
Chair Takedown: $0.50 per chair
Table Setup: $1.00 per table
Table Takedown: $1.00 per table
When is the rental period?
Our rental rates are based on a 24-hour period. Weekends are considered a one-day rental. Long term rentals are available. Please contact our office for rental pricing.
We broke or damaged items. What happens now?
Responsibility for equipment remains with the client from the time of delivery until the time of pickup. Please be sure all equipment is secured when not in use and protected from the weather. If rental items are missing, you will be contacted by a representative to arrange for their return. If items are lost, broken, or cannot be returned, a replacement charge will be incurred. Replacement charges vary by the item.
Do I have to wash the linens? How do I care for them?
No. Due to various materials & laundering requirements, we take care of cleaning all linen items. Please shake off food to reduce possibilities of mold and mildew. Place the dry linens and hangers in the laundry bags provided. Please be careful of candle wax as it can permanently damage most linens. Should wax get on the linens the renter will be responsible for replacement of the linen. We strongly encourage the use of flameless candles, especially on tabletops.
What should we do with dishware and glassware before returning? Do I have to wash the dishes?
Crates are provided for dishware, glassware, and flatware to ensure you receive your rental items undamaged, sanitized & ready to use. Chargers, glasses, flatware, plates etc. should all be rinsed or scraped of any food. Any cake stands or trays must also be rinsed or wiped of food. Items returned with food will incur an additional fee. Please place dishware & glassware evenly into appropriate crates without overfilling a single crate. We will take care of washing and sanitizing the items when they are returned.
Can I come look at your showroom?
YES! We love making appointments Monday-Friday for viewing inventory. We are happy to help you one on one making that wish list & choosing your items for your event. We do ask that you call ahead or visit our website and schedule an appointment, so that we have someone on hand to show you around & answer any questions you may have.
Our Showroom hours are...
Monday to Friday: By Appointment
Saturday & Sunday: Closed
How do I place an order? How far out should I place my order?
To reserve your items for rental, you will first create a wish list either online, over the phone, or in our store. We will give you an initial quote and check availability for your event dates. After we get the quote finalized, we will then require approval, aa signed contract, as well as a 30% nonrefundable deposit for the order. You can sign and pay the deposit all online or in our office. Final payment will be due two weeks prior to the event.
It is never too early to place your order! We suggest placing your order as soon as you know the details of your event to ensure availability. Some orders are placed over a year in advance. Orders placed the same day as pickup incur an expedited fee.
Can I make changes to my order? I don’t know my guest count yet.
Items can be added at anytime prior to your event. Items are always subject to availability. We ask that all changes be made by two weeks prior to your event. You can reduce your numbers up until 72 hours prior to your event.
Can I get a refund on un-used rental equipment?
Unfortunately not, we charge for the time out and not the time used.